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Terms of Trade for this Website

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Business Trading Name
The name that will appear on your statement will be Aurora NZ

Purchasing from Massage Warehouse New Zealand
Massage Warehouse New Zealand gives customers convenient, quick, easy and secure shopping.

Products displayed on this site can be purchased using the Payment Express secure online MasterCard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.

To view our Privacy and Disclaimers conditions please click here.

Use of Massage Warehouse New Zealand by you
You may not download, modify, transmit, or otherwise use any material from this website for any public or commercial purposes.

Out of Stock Items
All products offered by Massage Warehouse New Zealand are subject to availability.

We may backorder products that are not currently in stock while we await delivery from the factory. In some cases product may have sold out prior to your order being processed and may no longer be available. If for any reason we determine that an item will not be available, we will notify you immediately by email, cancel the item from your order, delete the item from our catalogue, and refund you in full. We will also give you the opportunity to order a replacement product.

Incorrect Orders
If you receive any incorrect items in your order, please verify that they are different than what is displayed on your order confirmation.

If the items that are shipped are different than the items that are included in the order confirmation, we will exchange them and reimburse you for the shipping charges that you incur when you send back the incorrect merchandise. We will ship out the correct replacement items immediately once we receive the original items.

If the items that you receive are the same as the items that are included in the order confirmation, but are different than what you intended to order or they do not fit, we will still exchange them for you, but we will not reimburse you for your shipping charges. We will ship out the correct replacement items immediately once we receive the original items.

Please check in the shopping cart and the order confirmation that you receive by email, that the order includes the items, quantities, colors, sizes or other variations that you intended to order.

If you realize that there is a mistake in your order, please contact us immediately, so that we can stop and correct the order before it is shipped, or take other corrective measures if the order has been shipped already.

Please contact us before returning any product.

Delivery and Returns Policy
If you receive any incorrect items in your order, please refer to the section above incorrect orders.

We endeveour to have your product to you within 7 days of ordering. If you have not received your product within 3 working days please contact us so we can instigate a track and trace for you.

If you are unsatisfied with your product, please contact us immediatley to find a suitable resolution. If the product is damaged, not received or incorrect we will refund your purchase price within 14 days of receiving notification.

Please ensure that the product is still in the original packaging and that the product is in exactly the same condition in which you received it. No customer damaged products will be accepted back for refund or exchange.

In the unlikely event of there being a fault with the product, we will endeavour to send a replacement, or will give you a refund. This includes a credit to your card for the cost of your return postage.

If you have any questions regarding returns, please contact us and we will be more than happy to advise.

Please note that this Return and Exchange policy relates only to purchases made on this website and does not apply to purchases made at other stores or other websites.

Please contact us before returning any product.

Agreement
Your use of this website constitutes an agreement between you and Aurora NZ Ltd . This agreement shall be construed in accordance with the laws of New Zealand, without regard to any conflict of law provisions. Aurora NZ Ltd reserves its right to modify the terms and conditions that apply to the use of this site at any time.
Displayed prices are New Zealand dollars. | Please review our Online Store Terms and Conditions here.

Aurora NZ Ltd